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Customer Relationship Management (CRM) Intern 6956 views

Job Overview

ZALORA Vietnam is searching for Customer Relationship Management (CRM) Intern

Department : Marketing

Level : Intern

Report to : CRM Channel Lead

Allowance : VND 3,150,000/month

Location : Ho Chi Minh City

Please send your CV to chi.pham@vn.zalora.com (cc apply@internship.edu.vn)

Job Description:

CRM is a channel within Online Marketing responsible for customer conversion and customer retention via email marketing and mobile marketing (SMS and Apps notifications)

– Execution of CRM campaigns via its respective channels

– Involve in full campaign process including: Analysis, Hypothesis, Planning, Visuals, Execution and Review

– Coordinate closely with Campaign Group within Marketing to align campaign push on all-site level

– Coordinate with other departments outside of Marketing including Product Management, Customer Service,

Customer Experience and Operations to ensure customer-focused direction

– Campaign analysis and reports

– Special projects: Participate in a variety of special projects both at local and regional scale

Requirements:

– Data-oriented work experience with excellent analytical capabilities

– Attention to details

– Understanding of customer buying customer retention

– Effective verbal & written communication

– Experience in producing creative content & copywriting is a plus

Why ZALORA?

– Start-up culture, flat organization with global knowledge sharing

– Steep learning curve and opportunity to make an impact early on within a rapid-growing industry

– Regional & Global career growth opportunities

ZALORA Values

We are Customer-centred

We know that the business is not just about us. We seek what is best for our customers, the life blood of our business.

We act like Owners

By embracing ownership we adopt entrepreneurial thinking and behaviour.

We strive for Excellence

We are tenacious in pursuing greatness in our work and we have an insatiable thirst to always be the best in what we do.

We keep innovating

We are encouraged to challenge ourselves and each other, and to challenge prevailing assumptions when warranted and suggest better approaches when needed to advance innovation.

We maintain Unwavering Integrity

We are straightforward and transparent in all our collaboration. Above all we see honesty and integrity as the bedrock of any stakeholder relationship.

We work and have fun as a Team

Endeavouring to be the best is a lot of work and by working together as a TEAM we do things better, faster and accomplish bigger things. Above all we provide an environment that is fun to help bring out the best in every

ZALORIAN.

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