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Customer Service 173 views

Job Overview

  • Number of vacanvies - Số lượng nhân viên cần tuyển 1
  • Salary / Allowance - Mức lương / phụ cấp Negotiable (highly depends on English level & previous experience)

1. Responsibilities

• Process orders via email, Facebook, direct message or phone; handle & resolve customer feedbacks

• Assist with placement of orders, refunds, or exchanges

• Ensure all the comments, questions, and feedback from customers are promptly answered.

• Follow communication procedures, guidelines and policies; maintain & update customer databases

• Work closely with other team members to ensure the new order process is running smoothly

• Work with some micro KOLs, influencers on the Instagram platform.

• Support peers in delivering urgent requests & some other related tasks as assigned

2. Requirements

• Fluent in English

• Keen to details, teamwork, be positive

• Good communication and persuasion skills

• Ability to design and to use Photoshop, AI is preferred.

• Experience studying/working with Westerners would be a bonus.

3. Working time: Mon to Fri: 9:00 a.m – 6 p.m

Sat: 9:00 a.m – 4 p.m

4. Benefits

• Salary: Negotiable (highly depends on English level & previous experience)

• 13th salary

• National holidays

• Snack, etc.

5. Location: Nguyen Duc Canh, Tan Phong Ward, D7, HCMC.

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