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  • Taking guests’ orders.
  • Running food.
  • Handling cash & other forms of payment.
  • Making proficient sales transactions – using a point-of-sale system.
  • Properly checks I.D.s – for guests who appear to be under the legal drinking age.
  • Demonstrating responsible alcohol service.
  • Demonstrating impeccable product knowledge.
  • Suggestive selling – using proven techniques.
  • Answering questions – accurately and politely.
  • Satisfying any/all needs of the guests – regularly double checking back with guests throughout their experience.
  • Maintaining a clean & organized station – including pre-bussing & table maintenance.
  • Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.
  • Demonstrating knowledge of all table/station numbers.
  • Directing guests to areas & restrooms.
  • Creating memorable experiences.
  • Entertaining guests to create “Raving Fans.”
  • This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.


  • High School diploma or equivalent.
  • Maintaining HRC’s 5 core Values and Mission Statement.
  • Recycling products, where possible.
  • Following all uniform guidelines.
  • Must be the minimum legal age to be employed. In some regions, a legal minimum age
  • Maintaining a well-groomed appearance (“having a plan”).
  • Practicing all general safety standards.
  • Ability to travel via auto or airplane for long periods of time.
  • Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.Displaying a positive and outwardly friendly attitude toward guests.
  • Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
  • Follows all food safety & sanitation procedures. In some regions, a food safety certification program is required to be completed before being able to serve food or alcohol, which may include a food handlers card .
  • Ability to move throughout the cafe (standing, walking, kneeling, bending) for extended periods of time.
  • Ability to sit for extended periods of time.
  • Ability to make repeating movements of the arms, hands, and wrists.
  • Ability to express or exchange ideas verbally and perceive sound by ear.
  • Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
  • Ability to turn or twist body parts in a circular motion.
  • Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
  • Remaining calm in a hectic, fast-paced atmosphere.
  • Your Cafe may cross-train the Server and the Busser positions. This “Server Assistant” may become a rotated position for the Servers and only used during busy volume shifts. Please see the Busser job description.


  • Competitive Salary.
  • Training opportunity.
  • Dynamic work enviroment.
  • A stimulating career at the heart of rock history!


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Address: Hard Rock Cafe – MPlaza, 39 Le Duan, Ben Nghe ward, District 1, HCMC

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