Customer Experience (CX) Intern 6203 views

ZALORA Vietnam is looking for Customer Experience (CX) Intern

Location: Ho Chi Minh City

Allowance: 3,150,000VND per month

Please send your CV to careers@vn.zalora.com

This role will support the Customer Experience Specialist in analyzing customer satisfaction reports, as well as collaborate with other internal teams to identify and prioritize customer experience projects.

–          Job Description:

–          Maintenance of reports and customer experience measurements tools that will enable ZALORA to constantly and consistently assess the customer’s experience.

–          Assisting customer experience specialist in developing measurement techniques, analyze and present qualitative and quantitative analysis related to the customer experience.

–          Utilize research, insight and business information to generate initiatives and proposals that will elevate our customers’ experience.

–          Collect customers’ feedback from several sources and contact customers to better understand their needs and expectations.

–          Produce content related to the customer experience.

–          Be accountable for the success of projects, and follow up for continuous improvement.

REQUIRED SKILLS AND EXPERIENCE

–          University degree (prefer graduate from foreign university).

–          Customer oriented, responsible, innovative, logical thinking, independent and self-motivated in managing project timeline.

–          Great communication skills (both verbal and written in English/Vietnamese)

–          Good at Microsoft Office (Excel, Power Point and Word)

–          Good presentation skills.

–          Work experience in e-commerce field is a plus.

The ZALORA Story

ZALORA Group is Asia’s leading group of online fashion destinations. Founded in 2012, the company has a presence in Singapore, Indonesia, Malaysia & Brunei, the Philippines, Thailand, Vietnam and Hong Kong where it operates as ZALORA and in Australia and New Zealand where it operates as THE ICONIC. Employing more than 2,000 people in 9 countries, ZALORA Group’s localised sites offer an extensive collection of top international and local brands and products across apparel, shoes, accessories, and beauty categories for men and women.

ZALORA Group has been redefining online fashion throughout Asia by providing the very best in high-street style and trends, innovative technology and customer service.

In 2015, ZALORA became part of The Global Fashion Group (GFG), the world’s leading fashion group for emerging markets. GFG operates across 5 regions covering 27 countries through ZALORA, Dafiti, Lamoda, Namshi and Jabong, catering to the fashion needs of 2.5 billion people.

THE ZALORA VALUES

We are Customer-centred

We know that the business is not just about us. We seek what is best for our customers, the life blood of our business.

We act like Owners

By embracing ownership we adopt entrepreneurial thinking and behaviour.

We strive for Excellence

We are tenacious in pursuing greatness in our work and we have an insatiable thirst to always be the best in what we do.

We keep innovating

We are encouraged to challenge ourselves and each other, and to challenge prevailing assumptions when warranted and suggest better approaches when needed to advance innovation.

We maintain Unwavering Integrity

We are straightforward and transparent in all our collaboration. Above all we see honesty and integrity as the bedrock of any stakeholder relationship.

We work and have fun as a Team

Endeavouring to be the best is a lot of work and by working together as a TEAM we do things better, faster and accomplish bigger things. Above all we provide an environment that is fun to help bring out the best in every ZALORIAN.